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Terms and Conditions

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Terms & Conditions

Please familiarise yourself with the Terms & Conditions of Moving Ewe before booking a removal service


  1. The cost of the removal service is tailored to the customers requirements, depending on the number of vans needed, the number of removals operatives, any extra services such as packing and disassembly along with distance to the new address
  2. Deposits

  3. A deposit is required to secure your moving date. This is priced at 25% of the price quoted.
  4. Should you need to postone or cancel your booking, the deposit is refunded according to the following criteria:
    • 96 or more hours’ notice: Full Refund
    • 72 hours’ notice: 75% Refund
    • 48 hours’ notice: 50% Refund
    • 24 hours’ notice: 25% Refund
    • Same day: No refund
  5. Dates are reserved on a first come, first served basis. If you fail to pay your deposit in time, you may lose your date to another paying customer
  6. Moving Ewe Ltd reserve the right to cancel or change any bookings
  7. Payment

  8. Payment of remaining balance is required in full once our team have completed your work and before they leave your property.
  9. Unfortunately cheques are no longer accepted as payment, however, we welcome customers paying by bank transfer, cash or card.
  10. Invoices

  11. We have a maximum limit of 3 working days on the payment of any invoices.
  12. Costs for Late Payments

  13. Outstanding invoices and payments will adhere the following charges;
    a) Longer than 10 working days - 10% charge
    b) Longer than 20 working days - 20% charge
    c) Longer than 30 working days - 30% charge
    and so on. . .
  14. If we don't receive a reply from phone or email, an admin charge of £25 will be added per letter posted
  15. Job Start Time

  16. Any start time is estimated. Our drivers will do their best to arrive on-site at the booked time, but cannot be held responsible for circumstances out of their control (e.g. Bad weather, heavy traffic, vehicle break downs and so on), which affect the start or delivery time and cannot be held responsible for any customer losses due to matters out of their control
  17. Job in Progress

  18. It is the customers responsibility to ensure either they or a third party are present during the removal service to guarantee the correct items are moved from the premises and delivered to their rightful place at the new address. We do not accept responsibility for any items mistakenly taken, left behind or moved to the wrong place due to the absence of the customer or customers representative
  19. Insurance

  20. All goods in transit are insured for up to £10,000. Any claim which exceeds this amount is non-refundable
  21. We do not accept responsibility for damaged or lost property after job is complete and the team have returned to base. Any discrepences need to be address while the job is in progress and the removal team still on site.
  22. Parking

  23. It's the customers responsibility to provide parking ( reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job
  24. Packing & Assembly

  25. It's the customers responsibility to pack everything properly and ensure any furniture or items are protected accordingly (i.e. bubble wrapped vases, lamps, table tops, dining chairs, flat packed furniture and so on). We do not accept responsibility for damage or breakage caused by poor packing or inappropriate protection
  26. It's the customers responsibility to dismantle before our arrival any unit, system, furniture and beds, unless a packing service has already been negotiated with us
  27. If any unit, system, furniture and beds requires us to dismantle before transportation, it's the customers responsibility to reassemble at the destination unless otherwise negotiated with us
  28. It's the customers responsibility to keep safe any screws, bolts, fixings etc. We do not accept responsibility for any missing fixtures and fittings
  29. Size of Items

  30. It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, bed, sofa etc.) We are not insured for removing any doors or making new entrances to the premises
  31. Protection

  32. It's the customers responsibility to ensure that all carpets, wallpaper, woodwork etc. is appropriately protected prior to the removal of your items. We do not accept responsibility for any damage to decorating, flooring etc. due to inappropriate or lack of protection methods
  33. Delays

  34. If any delay is caused by the customer ( e.g. everything is not packed, waiting for keys, incorrect address, etc. ) we reserve the right to add an extra cost to the final bill to cover loss of earnings on next job bookings
  35. Abuse

  36. No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full

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